Privacy Policy

Introduction
Your privacy is very important to me. This policy explains how I collect, use, store, and protect any personal information you provide when contacting me or using my counselling services.

Information I Collect
When you get in touch or attend sessions, I may collect:

  • Your name, email, phone number, and other contact details

  • Information about your mental health, personal history, and reasons for seeking counselling

  • Notes from counselling sessions (kept confidential and secure)

  • Payment information (for invoices and receipts)

How I Use Your Information
I use your information to:

  • Arrange and provide counselling sessions

  • Maintain accurate records of sessions and progress

  • Communicate with you about appointments, payments, or updates

  • Ensure I provide safe, ethical, and professional counselling

Confidentiality
Your privacy is protected. I do not share your personal information with anyone outside my professional supervision or legal obligations. In supervision, I only discuss anonymised themes to ensure safe practice. Identifying details such as your name are never disclosed.

Data Storage and Security
Your information is stored securely in compliance with data protection laws. Electronic records are encrypted and password-protected. Paper records are stored safely and destroyed securely when no longer needed.

Legal Obligations and Exceptions
There are strict exceptions where confidentiality may be broken:

  • If there is a serious risk of harm to yourself or others

  • If I am required by law or a court order

  • In the case of safeguarding concerns involving children or vulnerable adults

Your Rights
You have the right to:

  • Access the personal information I hold about you

  • Request corrections to any inaccurate data

  • Request deletion of your information (subject to legal or professional record-keeping obligations)

  • Withdraw consent for certain processing of your data

Cookies
If you use this website, it may use cookies to improve your browsing experience. These do not identify you personally and can be disabled in your browser settings.

Changes to This Policy
I may update this policy from time to time. Any changes will be posted on this page with the date updated.

Contact
If you have any questions about your data or this policy, please contact me at:
dellakgould2@gmail.com

Date last updated: 16th December 2025